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v3.1
AI OperationsKnowledge
Knowledge
V1 · EMAIL
The approved corpus behind every AI answer — scoped globally, per client and per building.
CommunicationIdentityContextIntentDecisionActionResolutionLearning
AI answers cite approved knowledge — it never invents strata information.
If no approved source covers a question, the AI drops to draft-only and routes the conversation to a human. Every retrieval is recorded in the conversation audit timeline.
SourceCategoryScopeSystem of recordLast updatedDocsCitations 30dPermissionsStatus
Harbour View — building instructions
Building instructions
building
Harbour View SP 24180
Resvu building record15/08/202614132
residentcommitteemanager
approved
Riverside Gardens — building instructions
Building instructions
building
Riverside Gardens SP 19822
Resvu building record09/08/2026964
residentmanager
stale
NSW registered by-laws — all schemes
By-laws
global
All NSW schemes
By-laws register14/08/202687218
residentcommitteemanager
approved
Metro Community Living — client policies
Client policies
client
Metro Community Living
Client policy pack12/08/20261147
managercommittee
approved
Harbour Strata Group — client policies
Client policies
client
Harbour Strata Group
Client policy pack16/08/2026829
manager
in review
Resident FAQ library
FAQs
global
All clients
Resvu content team17/08/202663311
residentcommitteemanagercontractor
approved
Forms library (AU strata)
Forms
global
All clients
Resvu forms16/08/202624152
residentmanager
approved
Resvu product help content
Resvu help content
global
All clients
Resvu help centre17/08/202611888
managercommittee
approved
Committee decisions — The Residences
Committee decisions
building
The Residences SP 21540
Meetings register13/08/20263241
committeemanager
approved
Committee decisions — Harbour View
Committee decisions
building
Harbour View SP 24180
Meetings register15/08/20262837
committeemanager
approved
Maintenance history — portfolio
Maintenance history
global
All buildings
Work orders + jobs17/08/20261240196
managercontractor
approved
Insurance policy schedules
Client policies
client
All clients
Insurance register11/08/2026612
manager
restricted
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Resvu AI
Grounded in your tenant data · 1,847 credits
Resvu AI
Hi Tom — I'm Resvu AI. I can answer portfolio questions, draft emails, create records, and run reports. Try a quick prompt or type @ to mention a record.
1 credit per query · Audited in /ai/audit-log⌘J