Automations — Resvu AI Operations

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Tasks2 Workspace1 Asset4 Committee3 CRM1 Reports6 AI Operations

Community6 AI7 Settings

Links8

v3.1

AI OperationsAutomations

Automations

V1 · EMAIL

What the AI is allowed to actually do once a conversation has been understood.

CommunicationIdentityContextIntentDecisionActionResolutionLearning

AI Inbox Conversations Automations Knowledge Autonomy Insights Ingestion Lab

Create maintenance workflow

Raises a Resvu maintenance workflow against the building and lot using the correct jurisdiction template.

OperationalMin autonomy A3Auto-executeslive

Runs / 30d

148

Success

97%

Triggered by

Maintenance (non-urgent)Emergency / water ingressLift breakdown

Request photos / video

Sends a secure upload link to the resident and attaches returned media to the matter.

CommunicationMin autonomy A2Auto-executeslive

Runs / 30d

Success

81%

Triggered by

Maintenance (non-urgent)Emergency / water ingress

Send document

Releases an approved document from the knowledge library, honouring per-document permission scope.

CommunicationMin autonomy A2Auto-executeslive

Runs / 30d

212

Success

99%

Triggered by

Document requestGeneral enquiryPet request

Request additional information

Asks the sender for the specific fields required to progress, then re-runs classification on reply.

CommunicationMin autonomy A2Auto-executeslive

Runs / 30d

134

Success

88%

Triggered by

Move in / move outAccess / key request

Notify property manager

Pushes the matter to the assigned manager with the AI summary, context pack and recommended action.

EscalationMin autonomy A1Auto-executeslive

Runs / 30d

187

Success

100%

Triggered by

Levy / financial questionCommittee decisionRenovation approval

Escalate emergency

Triggers the after-hours emergency path: on-call manager, SLA clock and mandatory human confirmation.

EscalationMin autonomy A3Auto-executeslive

Runs / 30d

Success

100%

Triggered by

Emergency / water ingressLift breakdown

Create task

Creates a lightweight assigned task with a due date where no full workflow is warranted.

RecordsMin autonomy A3Auto-executeslive

Runs / 30d

163

Success

98%

Triggered by

Pet requestDocument requestMove in / move out

Link to existing request

Detects duplicates and attaches the new communication to an open work order or matter.

RecordsMin autonomy A3Auto-executeslive

Runs / 30d

Success

93%

Triggered by

Access issueMaintenance (non-urgent)Noise complaint

Notify contractor

Dispatches a panel contractor within the building's pre-approved spend cap and SLA.

OperationalMin autonomy A4Approval requiredbeta

Runs / 30d

Success

90%

Triggered by

Emergency / water ingressLift breakdownMaintenance (non-urgent)

Create committee action

Prepares an agenda item or circular resolution with the assembled decision pack.

RecordsMin autonomy A1Approval requiredbeta

Runs / 30d

Success

95%

Triggered by

Committee decisionNoise complaintRenovation approval

Autonomy required per action

A0 · Observe only

AI analyses and classifies but takes no action and drafts nothing. Pure visibility.

A1 · Draft for approval

AI drafts a response for a human to review, edit and send. Nothing leaves Resvu unapproved.

A2 · Respond automatically

AI sends the response itself when confidence clears the threshold. Every send is logged and reversible.

A3 · Create workflow/action

AI responds and raises the operational record — workflow, task or request — against the building.

A4 · Execute approved actions

AI executes pre-approved operational actions (dispatch, document release, contractor notification) inside policy limits.

A5 · Fully autonomous resolution · Future

End-to-end resolution without human oversight. Future — not enabled in this release.