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v3.1
AI OperationsInsights
Last 30 days
Insights
V1 · EMAIL
Every inbound message is a data point about the portfolio — volume, risk, sentiment and where managers are losing time.
CommunicationIdentityContextIntentDecisionActionResolutionLearning
Automation rate
62%
Handled at A2+ without a manager touch
Human intervention
38%
Drafted, escalated or overridden
Avg first response
4.2 min
Down from 214 min before AI Operations
Manager time saved
176 hrs
Across the last 30 days
Messages handled
1,338
1,179 resolved · 214 escalated
Volume by intent
Maintenance (non-urgent)284
General enquiry231
Document request176
Levy / financial question118
Access / key request94
Noise complaint61
Pet request44
Emergency / water ingress38
Move in / move out35
Renovation approval27
Lift breakdown21
Committee decision19
Highest-volume buildings
Harbour View SP 24180268 · +14%
The Residences SP 21540214 · -6%
Marina Towers SP 27411189 · +9%
Riverside Gardens SP 19822151 · +2%
Parkside Villas SP 30119126 · +21%
AI confidence distribution
95–100%402 conversations
85–94%486 conversations
70–84%289 conversations
50–69%121 conversations
<50%40 conversations
Resident sentiment trend
22%
W-5
25%
W-4
21%
W-3
28%
W-2
31%
W-1
34%
This week
Positive / neutral / negative share of conversations, scored at intake each week.
Recurring maintenance signals
Lift 2 door operator faults
5× in 90 days
Harbour View SP 24180
Ceiling water ingress — riser stack B
3× in 12 months
Harbour View SP 24180
Pool gate reader access failures
4× in 14 days
Parkside Villas SP 30119
Car park lighting outages
6× in 60 days
Marina Towers SP 27411
Basement drainage backflow
2× in 90 days
Riverside Gardens SP 19822
Emerging issues
Access control firmware regression
high
SecureLink update on 16 Aug has generated 7 fob failures across 2 buildings in 3 days.
Levy sentiment at Parkside Villas
medium
Levy complaints up 3x since the FY27 notice issued. Consider a proactive explainer.
Lift 2 contract performance
high
Kone SLA breached twice this quarter at Harbour View; contract review recommended.
Move-in volume spike
low
Riverside Gardens has 6 move-ins booked for the last week of August.
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Resvu AI
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Resvu AI
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