Emergency / water ingressEmergencyFrustratedIn progressAutonomy A3
A · Original inbound message
✉ email
From Sarah Mitchell (Owner · Lot 14) · 17 Aug, 11:16 pm
Hi,
There is water coming through my bedroom ceiling and it's getting worse. It started about an hour ago and the plaster is now bulging. This is the third time this has happened.
I need someone here today please.
Sarah Mitchell
Unit 1203
B · Identity resolution
98%
Person
Sarah Mitchell
Role
Owner
Organisation
Harbour Strata Group
Building
Harbour View SP 24180
Lot / unit
Lot 14 / Unit 1203
Email
s.mitchell@outlook.com
Matched on
email address, contact roll, lot record
C · AI classification
96%
Primary intent
Emergency / water ingress
Sub-intent
Active water ingress from unit above
Urgency
Emergency
Sentiment
Frustrated
Keywords
water, ceiling, urgent, dripping
Message contains active-leak language with escalating damage and a same-day timeframe.
D · Context retrieved
4 sources
Harbour View — after-hours emergency protocol
Building instructions97%
Water ingress: dispatch AquaFix Plumbing (24/7) before seeking committee approval up to $2,500.
3 prior leaks — Lot 14 stack
Maintenance history91%
Two ceiling leaks in the same riser (Nov 2025, Mar 2026), both traced to Lot 17 shower waterproofing.
WO-2026-0388 waterproofing inspection
Work orders86%
Open work order on Lot 17 wet areas — contractor attendance overdue by 6 days.
By-law 12 — Damage to lot property
By-laws register62%
Owners corporation liable for common property water penetration; lot owner liable for waterproofing failures.
E · Recommended action
Dispatch AquaFix under the after-hours protocol, notify Lot 17, and escalate to the manager because emergency intents always require a human in the loop.
F · Draft response
AI generated
Hi Sarah,
Thank you for letting us know — we're treating this as an emergency.
I've dispatched AquaFix Plumbing under Harbour View's after-hours protocol; they will contact you within 60 minutes to arrange access. We've also notified the owner of Lot 17, as our records show this riser has been the source of previous ingress.
Please place towels or a container under the affected area and avoid using electrical fittings near the ceiling. If water flow increases, call our emergency line on 1300 000 000.
Your reference for this matter is AIO-1001.
Kind regards,
Resvu on behalf of Harbour Strata Group
Emergency / water ingress is set to A3 with mandatory human escalation — AI acts on dispatch and workflow, a manager confirms.
action
4 action(s) executed
Resvu AI · 17 Aug, 11:16 pm
Escalate emergency to Tom Welsby · Create emergency maintenance workflow · Dispatch AquaFix Plumbing · Request photos of affected ceiling
V1 handles email. Web chat, SMS, app and voice reuse this same conversation and triage model.
✨
Resvu AI
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Resvu AI
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