Resident NPS Loop
Every closed work order pings a 1-tap rating in the Resident App. Live-wired into the Partner Scorecard so contractor rankings always reflect the latest sentiment.
Wired: ratings here update Partner Scorecard automatically — no double-entry, no monthly reconciliation.
+75
Net Promoter Score
Based on 12 responses (90d)
+12 vs previous 90 days
Promoters
10
83% of responses
Passives
1
8% of responses
Detractors
1
8% of responses
Recent feedback
5
/ 5
PromoterWO-3329· Aqua Plumbing Co. · 10 May
"Sam arrived within 90 minutes and fixed the leak properly. Couldn't ask for more."
4
/ 5
PromoterWO-3327· Sparx Electrical · 08 May
"Job done well, slightly delayed scheduling."
2
/ 5
DetractorWO-3321· CleanCo Australia · 06 May
"Lobby looked the same after the clean. Will mention at next meeting."
5
/ 5
PromoterWO-3316· Johns Lyng Group · 04 May
"Façade panel replacement was tidy, well-communicated, no surprises."
4
/ 5
PromoterWO-3310· Allfire Services · 02 May
"Annual fire check, no fuss."
5
/ 5
PromoterWO-3304· Aqua Plumbing Co. · 29 Apr
"Friendly, fast."
3
/ 5
PassiveWO-3298· CleanCo Australia · 26 Apr
"Average."
5
/ 5
PromoterWO-3291· Johns Lyng Group · 22 Apr
"Project-managed the whole job. Committee very happy."
4
/ 5
PromoterWO-3284· Sparx Electrical · 18 Apr
"Good work on the lobby lighting."
5
/ 5
PromoterWO-3277· Aqua Plumbing Co. · 15 Apr
"On time and explained the issue."
5
/ 5
PromoterWO-3270· Allfire Services · 11 Apr
"Reliable as always."
4
/ 5
PromoterWO-3263· Johns Lyng Group · 07 Apr
"Slight delay but excellent finish."