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v3.1
🏠 › Reports › Manager Performance
Manager Performance
Task throughput, SLA adherence, and response time metrics across all team members.
Team KPIs
Team SLA Adherence
81%
Target: 90%
Tasks Resolved (30d)
140
↑ 12% vs prior period
Avg. Response Time
1.6h
Target: 2h
Open Overdue Tasks
4
Across 2 managers
Weekly Task Volume
W1 Apr
W2 Apr
W3 Apr
W4 Apr
W1 May
W2 May
Resolved Created
SLA Adherence Trend
Target 90%
W1 AprW2 AprW3 AprW4 AprW1 MayW2 May
Individual Performance
ManagerRoleBuildingsOpen TasksResolved (30d)SLA AdherenceAvg. ResponseOverdue
TW
Tom Welsby
Senior Strata Manager5834
78%
2.1h3
JS
Jarrad Speed
Strata Manager3541
108% ↑
1.4h0
MC
Michael Chen
Strata Manager2628
85%
1.8h1
HR
Heather Rivera
Assistant Manager2422
102% ↑
1.6h0
BH
Ben Hackett
Junior Manager1315
112% ↑
1.2h0
Workload heat map — open work by category
Darker cells = heavier load. Helps reallocate intake before SLA breaches accumulate.
ManagerMaintenanceComplianceComplaintInsuranceLevyAdminTotalOverdue
SOSophie O'Brien
37
0
30
0
31
0
9824
PPPriya Patel
31
0
33
0
32
0
9627
ETEmma Thompson
0
32
0
27
0
36
9518
EPEthan Park
0
33
0
29
0
32
9434
ASAva Singh
30
0
32
0
31
0
9327
SMSarah Mitchell
0
31
0
31
0
30
9226
ANAlex Nguyen
0
34
0
27
0
30
9129
NKNoah Khan
0
30
0
30
0
31
9120
LFLiam Foster
0
30
0
31
0
30
9125
MBMia Brown
29
0
29
0
32
0
9023
OROlivia Reilly
29
0
27
0
34
0
9025
RCRyan Cooper
0
27
0
30
0
32
8919
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