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Manager Performance
Task throughput, SLA adherence, and response time metrics across all team members.
Team KPIs
Team SLA Adherence
81%
Target: 90%
Tasks Resolved (30d)
140
↑ 12% vs prior period
Avg. Response Time
1.6h
Target: 2h
Open Overdue Tasks
4
Across 2 managers
Weekly Task Volume
W1 Apr
W2 Apr
W3 Apr
W4 Apr
W1 May
W2 May
Resolved Created
SLA Adherence Trend
Target 90%
W1 AprW2 AprW3 AprW4 AprW1 MayW2 May
Individual Performance
| Manager | Role | Buildings | Open Tasks | Resolved (30d) | SLA Adherence | Avg. Response | Overdue |
|---|---|---|---|---|---|---|---|
TW Tom Welsby | Senior Strata Manager | 5 | 8 | 34 | 78% | 2.1h | 3 |
JS Jarrad Speed | Strata Manager | 3 | 5 | 41 | 108% ↑ | 1.4h | 0 |
MC Michael Chen | Strata Manager | 2 | 6 | 28 | 85% | 1.8h | 1 |
HR Heather Rivera | Assistant Manager | 2 | 4 | 22 | 102% ↑ | 1.6h | 0 |
BH Ben Hackett | Junior Manager | 1 | 3 | 15 | 112% ↑ | 1.2h | 0 |
Workload heat map — open work by category
Darker cells = heavier load. Helps reallocate intake before SLA breaches accumulate.
| Manager | Maintenance | Compliance | Complaint | Insurance | Levy | Admin | Total | Overdue |
|---|---|---|---|---|---|---|---|---|
| SOSophie O'Brien | 37 | 0 | 30 | 0 | 31 | 0 | 98 | 24 |
| PPPriya Patel | 31 | 0 | 33 | 0 | 32 | 0 | 96 | 27 |
| ETEmma Thompson | 0 | 32 | 0 | 27 | 0 | 36 | 95 | 18 |
| EPEthan Park | 0 | 33 | 0 | 29 | 0 | 32 | 94 | 34 |
| ASAva Singh | 30 | 0 | 32 | 0 | 31 | 0 | 93 | 27 |
| SMSarah Mitchell | 0 | 31 | 0 | 31 | 0 | 30 | 92 | 26 |
| ANAlex Nguyen | 0 | 34 | 0 | 27 | 0 | 30 | 91 | 29 |
| NKNoah Khan | 0 | 30 | 0 | 30 | 0 | 31 | 91 | 20 |
| LFLiam Foster | 0 | 30 | 0 | 31 | 0 | 30 | 91 | 25 |
| MBMia Brown | 29 | 0 | 29 | 0 | 32 | 0 | 90 | 23 |
| OROlivia Reilly | 29 | 0 | 27 | 0 | 34 | 0 | 90 | 25 |
| RCRyan Cooper | 0 | 27 | 0 | 30 | 0 | 32 | 89 | 19 |