Partner SLA Scorecard
Performance scorecard for preferred and partner contractors. NPS column is wired live from the Resident NPS feed — every closed work order rating updates the partner's score automatically.
Live wiring: NPS, response & avg ★ pulled from Resident NPS. Each new rating recalculates the affected partner's score and tier eligibility in real time.
Partner KPIs
5
Active partners
5.8h
Avg response time
72%
Avg win rate
$627k
Value awarded (FY)
Partner scorecard
| Partner | Tier | RFQs | Quoted | Won | Response | Quote turn | Win rate | NPS | Value |
|---|---|---|---|---|---|---|---|---|---|
| Johns Lyng Group | Premier | 24 | 22 | 18 | 4.2h | 1.8d | 82% | +100 4.7★ · 3 | $412,800 |
| Allfire Services | Preferred | 12 | 11 | 9 | 6.5h | 2.4d | 82% | +100 4.5★ · 2 | $64,200 |
| Aqua Plumbing Co. | Preferred | 38 | 35 | 28 | 1.8h | 0.9d | 80% | +100 5★ · 3 | $89,400 |
| Sparx Electrical | Preferred | 22 | 18 | 12 | 8.2h | 3.1d | 67% | +100 4★ · 2 | $48,600 |
| CleanCo Australia | Approved | 8 | 6 | 3 | 18.4h | 4.8d | 50% | -50 2.5★ · 2 | $12,400 |