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v3.1
InboxAI Triage
AI Triage Inbox
Every inbound email — across centralised and individual inboxes — is tracked, classified, and where possible routed to a workflow with a draft task. Phase 1: triage, track, acknowledge. Replies still go from Outlook.
Phase 1Receive · classify · allocate · acknowledge. AI triages every email, allocates to a client-facing or internal workflow, creates the first task with the right delegation, then sends the sender an automated acknowledgement with a tracking link. Reply & respond in-system ships in Phase 2/3.
7
Emails today
0
AI-triaged
7
Awaiting triage
6
Auto-routed to workflow
Open Outlook plugin Full inbox
Maintenance96%
08:14
Leaking tap in unit 14 — third time this month
j.smith@residents.au · maintenance@resvu.com.au
Insurance99%
07:55
Annual building insurance renewal — Strata Plan 14233
broker@aon.com.au · info@resvu.com.au
Levy / invoice92%
07:31
Why has my admin fund levy gone up?
k.nguyen@residents.au · info@resvu.com.au
Compliance98%
06:48
AFSS due 30 days — Strata Plan 14233
fire@nswfire.gov.au · maintenance@resvu.com.au
Owner complaint94%
Yesterday
Resident next door playing music after 11pm — by-law breach
p.chen@residents.au · tom.walsh@resvu.com.au
General enquiry71%
Yesterday
Question about the upcoming AGM agenda
office@committee.au · info@resvu.com.au
Application97%
Yesterday
Pet application — Unit 7B
newowner@residents.au · tom.walsh@resvu.com.au
Maintenance◈ AI confidence 96%
Leaking tap in unit 14 — third time this month
From j.smith@residents.au · 08:14 · maintenance@resvu.com.au
Hi, the kitchen tap in unit 14 is leaking again — this is the third time. Please send a plumber asap.
AI triage proposal
Workflow
Maintenance Request · client-facing
First task
Raise WO — Plumbing, Unit 14
Assignee (delegation rule)
Maintenance Team
Due
SLA 4h
Precedent
Similar issue resolved 12 Mar by Aqua Plumbing — $340
Open in Tasks
Resvu AI
Grounded in your tenant data · 1,847 credits
Resvu AI
Hi Tom — I'm Resvu AI. I can answer portfolio questions, draft emails, create records, and run reports. Try a quick prompt or type @ to mention a record.
1 credit per query · Audited in /ai/audit-log⌘J